Shackletons Gallery Price Match Promise
At Shackletons Gallery we work hard to offer customers the best possible prices. If you do happen to find the same item elsewhere at a lower cost, we’ll be happy to review it and, where eligible, match that price.
For a price match to apply, the following conditions must be met:
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The product must be available to order and pay for on the same day and carry the same lead time (we cannot match in-stock items if a competitor only has them on back order).
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The item must be identical in every way – including brand, size, and colour – and must be brand new (ex-display items are excluded).
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We are unable to match in-store only deals or prices that are exclusive to membership, loyalty, or reward schemes.
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The competitor’s price must include delivery costs and, if applicable, any assembly fees.
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The competitor must be UK-based, registered, and selling directly to customers via an authorised distribution channel. Marketplace or auction sellers are excluded.
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No other promotional discounts, offers, or vouchers can be combined with a price match.
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Introductory or first-time buyer offers are not included.
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Clearance and closing-down sale prices are excluded.
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We will only match prices once we have verified that the competitor is a legitimate trader.
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Payment terms must be like-for-like.
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Gallery Direct products are not included.
If you’d like to discuss a potential price match, please email us at hello@shackletonsgallery.co.uk or call us on 0114 303 7282 and our team will be happy to help.